Frequently Asked Questions
Here you’ll find answers to some of the most common questions about Hidden Delites jewellery, ordering, shipping, delivery, discreet packaging, sizing, returns and jewellery care.
Still need help? Contact Hidden Delites.
Do You Offer Worldwide Shipping?
Yes. Hidden Delites ships internationally from the United Kingdom using Royal Mail. Shipping options vary depending on destination and order value, and tracking is available on many services.
Postage charges are calculated when you enter your country in the shopping cart.
Will My Jewellery Be Shipped in Discreet Packaging?
Yes. Orders are sent in plain, discreet packaging. There is no obvious reference to Hidden Delites or the type of jewellery contained inside the parcel.
How Quickly Do You Respond to Customer Emails?
We aim to respond to customer emails within 24 hours during the working week.
If you have not received a reply, please check your spam or junk folder. Occasionally an email may not reach us correctly, so you are welcome to contact us again if necessary.
How Do I Know If My Order Has Been Received?
After placing an order, you should receive an order confirmation email with the details of your purchase.
If you do not see the confirmation, check your junk or spam folder. If you are still unsure, please contact us and we can confirm the status of your order.
Why Does Hidden Delites Use Both “Jewellery” and “Jewelry”?
Hidden Delites uses the British spelling jewellery, as the business is based in the UK.
Customers in the United States usually search for jewelry. Both words mean exactly the same thing, so you may see both spellings used around the website.
Why Does My Payment Look Different in My Own Currency?
Prices on the Hidden Delites website are shown in British pounds (GBP).
If you are ordering from another country, your bank, card provider or payment service will convert the amount into your local currency using its own exchange rate. The final amount shown on your statement may therefore differ slightly from a simple currency conversion.
My Order Has Not Arrived Yet. What Should I Do?
Most Hidden Delites jewellery is custom made rather than kept as mass-produced stock. This means some pieces require additional time to be made before they can be dispatched.
If you are waiting for an order and would like an update, please contact us with your name and order details and we will check its progress for you.
Can I Wear Non-Piercing Nipple Jewellery Under Clothing?
Yes. Once correctly fitted and comfortably secured, many of the non-piercing nipple rings, nipple clips and nipple shields can be worn beneath clothing.
As with any body jewellery, make sure the piece feels comfortable and is not being pressed too tightly by clothing.
Is Sterling Silver Suitable for Sensitive Skin?
Sterling silver is generally well tolerated by many people and is widely used for jewellery worn against the skin.
However, skin sensitivities vary from person to person. If you know you react to particular metals or have very sensitive skin, discontinue use if irritation occurs.
What Does Handmade Jewellery Mean?
Handmade jewellery is individually crafted rather than produced entirely by automated machinery.
Our silversmiths and goldsmiths use traditional metalworking techniques such as forming, soldering, polishing, engraving and finishing. Because each piece is made by hand, small variations are part of the character of the jewellery.
How Do I Clean My Silver Jewellery?
Silver jewellery can lose some of its shine over time due to natural tarnishing, body lotions, oils or environmental exposure.
Wash the jewellery gently using mild soap and warm water, then dry thoroughly with a soft cloth. A specialist silver polishing or anti-tarnish cloth can also help restore the shine.
When not being worn, store your jewellery in a dry jewellery box or pouch.
How Do I Care for Gold Plated Jewellery?
Gold plated jewellery should be treated more gently than solid gold. Avoid abrasive cleaners, harsh chemicals and repeated rubbing with polishing compounds.
Use mild soap and warm water when necessary, dry carefully with a soft cloth, and store the jewellery separately when not in use.
How Do I Measure for a Cock Ring?
Correct sizing is important for comfort and fit. Hidden Delites has a dedicated measuring guide explaining how to measure for glans rings, cock rings and scrotum rings.
Can I Return Body Jewellery?
Because many Hidden Delites products are custom made and are intimate body jewellery, returns may be restricted for hygiene and custom-made-item reasons.
If you receive the wrong item, or believe there is a manufacturing fault, please contact us straight away so we can help.
If you wish to cancel an order soon after placing it, contact us as quickly as possible because custom work may begin shortly after the order is received.
How Much Does Shipping Cost?
Shipping costs depend on the destination, order value and postal service selected.
The easiest way to see the current postage charge is to add an item to the cart and select your country. The shopping cart will then calculate the appropriate shipping cost.
Will I Have to Pay Import Tax or Customs Charges?
International orders may be subject to VAT, import duties, customs charges or postal handling fees when they arrive in the destination country.
These charges are determined by the destination country or postal carrier and are the responsibility of the customer. Hidden Delites does not control these charges.
Can Hidden Delites Make Custom Jewellery?
Yes. Many Hidden Delites designs are custom made, and we can sometimes modify an existing design or discuss a completely custom piece.
If you have an idea, measurements or a particular style in mind, contact us with the details and we can let you know what is possible.
Do You Sell Non-Piercing Jewellery?
Yes. Non-piercing body jewellery is one of the main specialities of Hidden Delites.
Our range includes non-piercing nipple rings, nipple clips, nipple shields, intimate jewellery, body rings, toe rings, ear cuffs and other adjustable designs.
How Long Has Hidden Delites Been Making Jewellery?
Hidden Delites has been creating custom handmade body jewelry since 2001.
The collection includes solid silver, gold plated and selected solid gold designs for both men and women.
Have another question? Contact Hidden Delites.
